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Azami Armchair

Solid Ask Wood & Full Grain Cow Leather
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FAQ

  1. When your order will ship?

Normally we will ship your order within the processing time we write in our website

But if the following unexpected situation occurs

  • Out of stock of products or raw materials
  • Holidays
  • The worker is sick or taking time off
  • Weather reasons
  • The goods are lost during domestic transportation, etc.

Processing time may be extended.

Here is our shipping policy

https://mokupark.com/policies/shipping-policy

  1. When you will receive your order ?

The time you receive the goods depends on the shipping method you choose and the processing time of the action figure you choose.

The receiving time = processing time + shipping time

For example, the processing time for the action figure is 3-5 business days

And the shipping time you chosen is 7-12 business days, then the receiving time will be 10-17 business days

Please note

A.all the time we mentioned on our website is “business days” not “days”

B.If there are force majeure factors such as customs inspection, natural disasters, social anomalies, overloading of transportation companies, etc., shipping time may be extended.

  1. Didn’t get the confirmation email,but the money has been deducted from your account

A.Please check the email you used for checkout. Confirmation emails will sent to that email automatically

B.If you didn’t found it ,please check the junk folder of that email

  1. How can I track my order ?

After your order shipped, an update email that contains tracking number and tracking link will sent to you automatically

Just click the link, then you can track your order

If you didn’t get this update email

  • Check the junk folder of your email
  • Make sure the email you use is the same as the one you used to checkout.
       5. Didn’t get a reply of your email

    Normally our customer service  staff will reply you within 24 hours

    While October to December is the peak of customer consultation, our customer service staff is very busy, and the response time may be extended to 24-72 hours.

           6. Can not track your order on Paypal

    PayPal can't re-direct to our tracking page. It doesn't mean that your goods have not been shipped or have problems. Please use our link to track your goods, or search for "Yunexpress tracking" on Google, enter the tracking number to check your order